Close Call is a call-tracking-based model that is designed with the objective of monitoring the call details of your team. It’s a default call management tool that will help you to analyze the call logs in detail and make changes in your approach accordingly. You can acquire significant insights to enhance your businesss performance and make important business decisions. The software covers incoming calls, outgoing calls, missed calls, rejected calls, never attended calls, call history, total calls, working hours of the employees, and much more.
With the availability of valuable data-driven call insights, you can give the much-needed push to your tele-calling efforts. The objective behind bringing this employee call management software and the app is to help employers track all the phone numbers- add, edit, or even delete the phone numbers used by the resources in the organization. Everything is made accessible through an advanced central dashboard to simplify the process. By using this software, you can maintain a record of all marketing, sales, and customer service calls associated with resources working from the office or resources doing work from home.
Integrating the call tracking software into your customer relationship management system will help you make sure that none of the calls will be left unanswered. It plays a significant role in solving issues of the customers and maintaining brand value as well. It’s difficult for a customer service representative to respond to all the calls. Unanswered calls may hamper the growth of your organization. Thus, businesses nowadays have started adopting call-tracking software to improve the performance of customer support teams and, thereby, increase revenue.
The cloud feature will assist you in exploring the total number of incoming calls, rejected calls, as well as missed calls handled by your team members. You can compare the money spent vs the revenue generated and make the required changes in your business strategy with the help of Close Call, the call monitoring hand for your business venture.
Tracking the communication activities is important as it helps in analyzing the direction towards which the business development and marketing team is heading and what changes should be made for the betterment of the company. One can also track the call history on the mobile devices of the employees. This software will also provide deep insight into the working hours of all the employees working in the company. Lost or dumped leads can be recovered, and follow-up can be taken by examining customer service.
Sometimes, employees don’t use their registered mobile numbers and start using their personal phones in place of the phone allotted by the organization for connecting with the clients. In such cases, some employees start taking advantage by using their personal phones and asking clients to send money to their personal accounts, which may lead to a loss for the company. For such cases, one can track and find whether the employee is using
the mobile phone provided by the company or not. Thus, it can be helpful in detecting internal fraud within the organization.